TERMS OF SERVICE

Last updated: May 2025

Welcome to Red River & Sage Co. The following Terms of Service (“Terms”) apply to all visitors, customers, and users of our website. By accessing this site or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.

PRODUCT USE & INDIVIDUAL SENSITIVITIES

We make our products in small batches using high-quality, natural, and in some cases traditional Métis-inspired ingredients. However, every individual is different, and we cannot guarantee that every ingredient will work for every person. Please patch test prior to use and discontinue use if irritation occurs. Red River & Sage Co. is not liable for reactions or outcomes resulting from use.

RETURNS & EXCHANGES

Due to the personal and hygienic nature of our handcrafted products, all sales are final. We do not accept returns or exchanges. If your order arrives damaged or incorrect, please contact us at info@redriverandsage.com within 3 days of delivery and include clear photos of the issue so we can make it right.

ONLINE STORE TERMS

By using our website, you confirm that you are of legal age in your province or territory, or have obtained parental consent to use this site. Our products are for lawful, personal use only.

MODIFICATIONS TO SERVICES & PRICES

We reserve the right to change product pricing, discontinue items, or update offerings at any time without notice. We are not liable for any changes or unavailability of our site or services.

ACCURACY OF INFORMATION

We strive to provide accurate product descriptions and imagery. However, natural variations (such as scent, texture, or color) may occur due to the handmade nature of our products and raw ingredients. Monitor your order and contact us with any concerns.

ORDER LIMITS

We reserve the right to refuse, limit, or cancel any order. This may apply to orders placed under the same account, billing address, or credit card. We may contact you to confirm or adjust an order if necessary.

PRIVACY

Your privacy is important to us. Please review our [Privacy Policy] for details on how your personal information is collected and used.

THIRD-PARTY LINKS

We may occasionally include links to third-party resources. We are not responsible for the accuracy, content, or privacy policies of these sites. Engage with them at your discretion.

USER CONTENT

If you share reviews, photos, or testimonials with us, you grant Red River & Sage Co. the right to use this content for promotional or educational purposes, unless otherwise requested in writing.

CHANGES TO TERMS

We may update these Terms from time to time. Please check this page periodically for changes. Continued use of the site following updates constitutes your acceptance.

CONTACT

For any questions or concerns about these Terms or your order, please reach out to:

Red River & Sage Co.
33083 Hill Avenue
Mission, BC, V2V 2R5
info@redriverandsage.com