Privacy Policy.

Last updated: May 2025

Red River & Sage Co. ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], and when you purchase our products or contact us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

a) Information You Provide Directly:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through third-party providers like Shopify or PayPal)

  • Order history and preferences

  • Any messages or feedback you submit to us

b) Information Collected Automatically:
When you use our website, we may collect:

  • IP address

  • Browser type and version

  • Pages you view

  • Time and date of your visit

  • Device type

  • Referral source

We may use cookies and similar technologies to personalize your experience and analyze site usage.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order or account

  • Respond to inquiries or customer service requests

  • Improve our website, services, and product offerings

  • Send marketing emails, if you have opted in

  • Comply with legal obligations

You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service providers who assist in operating our website and processing orders (e.g., Shopify, payment processors, shipping companies)

  • Legal authorities when required by law

  • Analytics tools such as Google Analytics for understanding website usage

All third-party partners are required to respect the security of your data and to treat it in accordance with applicable laws.

4. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with our legal obligations, and resolve disputes.

5. Security

We take reasonable precautions to protect your information. All transactions are encrypted using secure socket layer (SSL) technology. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent to marketing

  • File a complaint with a privacy regulator

To exercise any of these rights, please contact us at redriverandsage@gmail.com

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before submitting any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date at the top. We encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Red River & Sage Co.
33083 Hill Avenue
Mission, BC V2V 2R5
Email: info@redriverandsage.com